Find answers, get support, and connect with our team. We're here to help you succeed with Aliva.
Quick answers to help you get started
Getting started is easy! Simply request a demo or start your 14-day free trial. Our onboarding team will guide you through the setup process, including EHR integration and staff training.
Aliva integrates with all major EHR systems through FHIR standards, including Epic, Cerner, Meditech, Allscripts, and athenahealth. Custom integrations are available for enterprise customers.
Standard implementations typically take 2-4 weeks depending on your organization's size and complexity. This includes EHR integration, staff training, and workflow customization. Enterprise deployments may require additional time.
You get full access to all features for 14 days with no credit card required. After the trial ends, you can choose a plan that fits your needs or your account will be paused until you subscribe.
Yes! You can upgrade or downgrade your plan at any time from your account settings. Changes take effect immediately, and billing is prorated automatically.
We accept all major credit cards (Visa, Mastercard, American Express), ACH bank transfers, and wire transfers for enterprise accounts. Annual plans can also be paid by invoice.
Aliva uses advanced AI to provide real-time patient data analysis, drug interaction detection, clinical decision support, predictive alerts, and natural language querying of patient records. Our AI is trained on medical literature and continuously updated.
Yes! Aliva automatically scans patient medications and alerts clinicians to potential drug-drug interactions, drug-allergy conflicts, and dosage concerns in real-time. Critical alerts are highlighted for immediate attention.
Aliva is fully responsive and works on any device through your web browser. Native iOS and Android apps are available for Professional and Enterprise plans, offering offline access and push notifications.
Absolutely. Aliva is fully HIPAA compliant with signed Business Associate Agreements (BAA) for all customers. We maintain SOC 2 Type II certification and undergo regular third-party security audits.
All data is encrypted at rest (AES-256) and in transit (TLS 1.3). We use role-based access controls, audit logging, and multi-factor authentication. Enterprise customers can opt for dedicated infrastructure or on-premise deployment.
Data is stored in HIPAA-compliant AWS data centers located in the United States. Enterprise customers can choose specific data residency regions or opt for on-premise deployment for complete control.
Choose the best way to reach our team
Chat with our support team in real-time during business hours.
Send us a detailed message and we'll respond within 24 hours.
Speak directly with a support specialist for urgent issues.
Connect with other Aliva users, share tips, and get answers.
Everything you need to make the most of Aliva
Step-by-step setup instructions for new users
Complete API documentation for developers
Watch step-by-step training videos
Connect Aliva with your existing systems
HIPAA compliance and security documentation
Latest updates and new features
Our support team is ready to assist you with any questions